Customer Experience Trends - Hermes introduces contactless parcel acceptance via photo

Customer Experience Trends - Hermes introduces contactless parcel acceptance via photo
parcelLab
parcelLab
Sat, 04/25/2020
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Here are the latest trends summarized for you by the expert for after-sales customer experience.

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Logistics

HERMES INTRODUCES CONTACTLESS PAKET ACCEPTANCE BY PHOTO

Due to the Corona crisis, Hermes has now taken additional precautionary measures: From now on, parcel recipients can receive their shipment contactless. Proof is provided by photo, reports Internetworld.de.

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DPD DELIVERS CONTACTLESS

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The delivery company DPD responds to the current exceptional situation in Germany, caused by the ever spreading Coronavirus, and will deliver parcels from now on only contactless. If the recipient is not to be found, the shipments are returned, can be read on the logistics watchblog. 

>> To the CONTRIBUTION.

THREATENING PACKET SHOP CLOSURE DANGERS E-COMMERCE LOGISTICS

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The Corona crisis is putting parcel services and stores in a bind. At the moment, it's unclear which pick-up points will be allowed to stay open and which will have to close. E-commerce is threatened with a bottleneck, warns the "Lebensmittel Zeitung" 

>> THE CONTRIBUTION

no package boom through corona

So far, delivery companies in Germany have not seen a significant increase in the number of parcel shipments, according to a survey conducted by Deutsche Presse-Agentur. Although the number of shipments in the private customer segment is rising, fewer orders are coming from business customers, which is balancing each other out overall, the parcel delivery company DPD told Onvista.de.

>> THE CONTRIBUTION

DHL COMPLETELY SHUTS DOWN DESIRABILITY

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As of May 1, 2020, DHL will no longer offer deliveries at the desired time. Daytime desired time deliveries were already discontinued in September 2019. Now the evening delivery is also abolished. The reason: No demand, reports Paketda.de. 

>> THE CONTRIBUTION

DELIVEROO, GLOVO and LIEFERANDO INTRODUCE CONTACTLESS DELIVERY

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Food delivery services are booming in the Corona pandemic. To protect drivers, all three providers will make contactless deliveries in the future. 

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PICNIC HOLTS PACKAGES

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Online grocery delivery service Picnic will also pick up DHL packages from customers' homes starting in early April. The pickup service will launch in Gouda and Zoetermeer and then roll out to more than 100 locations in the Netherlands, reports Etailment.com. 

>> To the CONTRIBUTION.

HERMES WILL REWARD NEIGHBORS FOR PAKET ACCEPTANCE

The parcel service Hermes wants to reward helpful neighbors in the future if they accept shipments for the actual addressees, reports Jungewelt.de. The "Paketfüxxe" are to receive remuneration as part of a pilot project in several major German cities if they regularly accept shipments. The talk is of 30 cents per parcel. 

>> THE CONTRIBUTION

PACKAGING SHOULD BE MORE SUSTAINABLE

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The EU Commission has drawn up an action plan for circular economy.For greener packaging practices, the Packaging Directive is to be revised. The changes will affect both manufacturers and retailers. Planned are, for example, specifications for the avoidance of so-called over-packaging, reports Onlinehaendler-News.de. 

>> THE CONTRIBUTION

Customer Experience

CORONAVIRUS - WHAT SHOULD DEALERS DO NOW FOR THEIR CUSTOMERS?

Online retail is booming like never before at the moment. Yet customers are uncertain whether their goods will arrive. Here's what retailers can do now to allay customers' fears.

>> THE CONTRIBUTION

SMART PACKING IMPROVES THE USER EXPERIENCE 

Wrap it, tear it, throw it away - that was yesterday. Today, packaging is often smart and fulfills a variety of exciting tasks. Michel Heck, Innovation Manager DHL Customer Solutions & Innovations, explains which ones in an interview with IT-Zoom. 

>> TO THE CONTRIBUTION

Customer retention

LOCK-IN STRATEGIES FOR ONLINE DEALERS

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In these times of crisis, e-food is booming. But how do you turn new customers into the existing customers of tomorrow? Retail expert Matthias Schu shows on Etailment.de how the "lock-in effect" can work. 

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