Customer Experience Trends – Amazon, eBay, Lidl und neue Logistik Services
parcelLab
Published on: Jul 23, 2020Updated: Aug 19, 2022
Here are the latest trends summarized for you by the expert for after-sales customer experience.
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Customer Engagement
.LIDL PREPARES GERMANY START FOR "LIDL PLUS"
Now that all Lidl stores in Germany are equipped with customer WLAN, the Germany-wide launch of the Lidl Plus digital loyalty card is imminent. Due to Corona, the decision to launch the activation had been delayed, according to Lebensmittel Zeitung.
WHAT CUSTOMERS EXPECT FROM BONUS PROGRAMS
.Corona has changed the expectation of loyalty programs, according to Internetworld.com. This shows a study by Defacto.
From it also emerges: Younger people prefer other bonuses than the generation "Baby Boomer".
Customer Experience
RETURNS IN E-COMMERCE - WHICH ONLINE SHOP IS THE BEST?
Online retailers already know that the topic of returns simply never gets boring.
In the parcelLab E-Commerce Shipping Study 2020, we took a close look at the returns process of Germany's top 100 online stores by conducting test orders and analyzing them afterwards.
TEN TIPS TO OPTIMIZE CHECKOUT IN ONLINE SHOPS
.An error-free checkout process is rare - even at top online stores. Internetworld.de lists ten tips that make the payment process less time-consuming, prevent friction losses and improve the conversion rate.
HOW DEALERS LEARN WHAT CUSTOMERS WANT
.How is a retailer or brand owner supposed to know what their own customers' needs are so that their products will even be considered for them? Onlinehaendler-News.de gives some clues.
Logistics
AMAZON RECOGNIZES LOGISTICS FOUNDS
.Amazon wants to encourage subcontractors in logistics. Those who start a parcel delivery service will be supported with up to 500,000 euros, regulated orders, delivery trucks, insurance and equipment Female founders will get special conditions, according to Logistics Watchblog.
AMAZON PLANS HUGE DISTRIBUTION CENTER NEAR KASSEL
Amazon is building its largest sorting center to date on the A44 near Breuna in Wolfhagen, near Kassel. Packages from Amazon's European logistics network will arrive there and be sorted before being transported to customers for further shipment. Amazon plans to create 100 jobs on the nearly 5,000 square meters, writes HNA.de.
EBAY WANTS TO REDUCE WASTE WITH FLEXIBLE CURL PACKAGING
.Packaging specialist Smurfit Kappa has developed corrugated packaging solutions for the online marketplace eBay. These can be flexibly adapted to quantities, sizes and branding.
This is how eBay wants to contribute to more sustainability in the mail order business and at the same time improve the buying experience for its customers, reports Neue-Verpackung.de.
GORILLAS IN THE ONLINE SUPERMARKET
.Start-up Gorillas wants to deliver groceries in ten minutes. The items for daily use can be selected via app. Initially, the delivery is limited to the Prenzlauer Berg district, writes Supermarktblog.
NEW LOGISTICS SERVICES BEFORE THE BREAK
."The mailbox of the future will be much bigger, and it will have a cooling and heating function," says Marten Bosselmann, chairman of the German Parcel and Express Logistics Association (BIEK). However, the logistics professional does not only expect new drop-off points in households that can relieve the parcel deliverers. He also expects that in the future the parcel courier will ring shortly before the daytime news, Bosselmann revealed to Die Welt.
AO OPENS NEW LOGISTICS CENTER IN CREWE
The white goods shipper has opened a new distribution center. Its own orders, as well as those of logistics customers such as Aldi and Simba, are to be handled here. It is already the third center in Crewe, England, 45 kilometers southwest of Manchester, can be read on Internet Retailing.
HOW TO OPEN AMAZON SHIPPING IN THE UK
.Amazon Logistics wants to open up and deliver for other retailers in the future. In the UK, Amazon Shipping has now also officially launched, knows Jochen Krisch from Exciting Commerce.
And now, as always, to conclude today, something on our own behalf:
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