Webinar: Customer Experience after the Purchase - Dos & Don'ts to Increase Customer Loyalty

parcelLab

Published on: Jun 20, 2020
Updated: Aug 19, 2022

We're co-hosting a webinar with zenloop, the experts in customer engagement through NPS, on June 04, 2020 from 10:00am to 11:00am:

"Customer Experience After the Purchase - Dos & Don'ts to Increase Customer Loyalty"

Using specific customer examples from Vitra, we show how Operational Experience and NPS intertwine to create a unique CX.

Improving Customer Experience After Purchase

How can a customer journey from purchase to receipt of the package be successfully designed? In this webinar, we pay special attention to the most emotional part of the Journey - the shipping journey and the tracking of it. We will explore how the Net Promoter System (NPS) can be used to monitor this part of the journey and quickly identify potential improvements and challenges. So that a one-time buyer can become a loyal brand fan.

Here you can register directly for our webinar:

To register

Do you also want to learn more about the topic of CX in advance?

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Covid-19: Online retailers need to improve customer experience after purchase

The Impact of Covid-19 on the Customer Experience in E-Commerce (Whitepaper)

Written by

parcelLab

Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.