Webinar: Customer Experience after the Purchase - Dos & Don'ts to Increase Customer Loyalty
"Customer Experience After the Purchase - Dos & Don'ts to Increase Customer Loyalty"
Using specific customer examples from Vitra, we show how Operational Experience and NPS intertwine to create a unique CX.
Improving Customer Experience After Purchase
How can a customer journey from purchase to receipt of the package be successfully designed? In this webinar, we pay special attention to the most emotional part of the Journey - the shipping journey and the tracking of it. We will explore how the Net Promoter System (NPS) can be used to monitor this part of the journey and quickly identify potential improvements and challenges. So that a one-time buyer can become a loyal brand fan.
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Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.