Webinar: Customer Experience after the Purchase - Dos & Don'ts to Increase Customer Loyalty

Webinar: Customer Experience after the Purchase - Dos & Don'ts to Increase Customer Loyalty
parcelLab
parcelLab
Sat, 06/20/2020
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We're co-hosting a webinar with zenloop, the experts in customer engagement through NPS, on June 04, 2020 from 10:00am to 11:00am:

"Customer Experience After the Purchase - Dos & Don'ts to Increase Customer Loyalty"

Using specific customer examples from Vitra, we show how Operational Experience and NPS intertwine to create a unique CX.

Improving Customer Experience After Purchase

How can a customer journey from purchase to receipt of the package be successfully designed? In this webinar, we pay special attention to the most emotional part of the Journey - the shipping journey and the tracking of it. We will explore how the Net Promoter System (NPS) can be used to monitor this part of the journey and quickly identify potential improvements and challenges. So that a one-time buyer can become a loyal brand fan.

Here you can register directly for our webinar:

Do you also want to learn more about the topic of CX in advance?

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parcelLab

parcelLab

Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

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