Checklist for mail order companies 2019 (whitepaper)
The 2019 Checklist for Shipping Retailers answers all the important questions, such as "Do you offer different shipping service providers?" or "Is the return process easy and convenient for your customers?" that online retailers should ask themselves regularly. The whitepaper finds answers to the most current problems and shows retailers how they can make their shipping a customer experience through trends, tools and innovations.
Checklist for mail order companies 2019
The full whitepaper can be downloaded directly here:
With 12 steps to perfect shipping...
do you offer different shipping service providers?
do you offer additional delivery options?
do you use intelligent chatbots for Facebook Messenger?
do you already use features in your shipping messages?
is your package adapted to your corporate design?
does your logistics partner work sustainably?
do you offer delivery at the desired time?
does your logistics provider deliver what he promises?
can your customer check the tracking status at any time?
do you notify your customer proactively?
can your customer reroute his package?
is the return easy and convenient for your customers?
Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.