Keep customers proactively informed during delivery and returns
No compromises on customer experience. Reduce service costs.
New from parcelLab: Returns Management like it's 2022
Empower agents with access to order, tracking, and communication
Display order delivery estimates on product and checkout pages
Analyze and compare order to door to return logistics performance
Bring style to your post-purchase experience
Freshen up your post-purchase experience
Make your post-purchase experience easy, fun and stress-free
Electrify your post-purchase experience
Carefully craft a luxurious post-purchase experience
Exceed your business buyers’ B2C expectations
Ending the experience gap in global delivery
Gain control of your end-to-end customer journey
Manage customer expectations as well as possible
Personalise your delivery notifications to build loyalty
OX FEST'22
Bring people and brands closer togetherthrough a stellar post-purchase experience!
Find documentation on key features and integrations
Lanzarote '22
parcelLab Company Offsite
Find the latest news, tips and insights from the team at parcelLab.
In 2023, about half of retailers plan to spend more on improving customer experience and retaining existing customers. It’s no …
parcelLab has recently conducted an in-depth study on how US consumers plan to do their holiday shopping this year. What can …
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We’ve all experienced the feeling of making a purchase online and then eagerly awaiting the arrival of our package. And, who …
It used to be that offering a great product at a reasonable price was all that was needed to build a …
Sustainability has become a burning issue in e-commerce. Customers want it – and the whole planet needs it. But just how …
In today’s e-commerce world, where people purchase hundreds of items from online stores and marketplaces like Amazon, eBay, and AliExpress, offering …
Retailers have done a tremendous job optimizing their marketing channels to drive sales. From shoppable social media posts to live video …
Today’s consumers expect seamless, instant communication from brands post-purchase. From emails to DMs on social media, your customers utilize multiple channels …
Our latest research found that brands are missing out on key opportunities to connect with customers during the post-purchase experience. We<a …
In recent years, e-commerce giants have dominated the industry and redefined customers’ standards around the delivery experience. From multiple delivery options, …
Online retailers are missing out on billions each year by not being inclusive. But what does inclusivity actually involve? Here’s what …
The metaverse is almost here: a digital world where we can communicate, explore, and even shop in virtual reality. But what …
In an era where e-commerce brands like Amazon Prime and Walmart dominate the playing field, consumers have higher expectations when it …
We all know the drill. A customer browses a website, places an order, and then sits back with confidence that it …
In our e-commerce predictions for 2022, we talked about the rise of sustainability – including a circular economy. …
To celebrate International Women's Day, we want to share stories from some of our amazing leaders at parcelLab. We asked …
We’re pleased to announce the release of our exclusive data into the emotional shipping experience. In conducting this research, we worked …
The last mile, also known as the final mile, is the stage of the supply chain where good moves to their …
Shipping is the most emotional stage of the customer journey. Yet, you may be surprised to hear that 70% of retailers …
On the eve of the opening of the 2022 winter sales in France, Guillaume Truchet, our Southern Europe Sales Director, was …
The team at parcelLab, the world's leading Operations Experience Management platform, just launched a new campaign. It is called Demand …
Many e-tailers still focus most of their efforts on new customer acquisition and sales. Yet, from deliveries to returns, the …
OX Fest '21 was the flagship event of Operations Experience Management platform, parcelLab. The event welcomed …
Munich, November 09, 2021 - Despite massive warnings in the media about supply bottlenecks in this year's Christmas business, German consumers …
In collaboration with YouGov France, parcelLab surveyed more than 2,000 French consumers to identify their buying intentions as the holiday season …
London (17th November 2021): As the Office for Budget Responsibility reports that the UK’s supply chain bottlenecks have been exacerbated …
Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team has seen a huge increase in …
OX Fest '21 is an event designed for ecommerce brands, but we will be welcoming speakers from a range of industries. And …
Hotel Chocolat, luxury British chocolatier and cacao grower, has partnered with leading Operations Experience Management platform, parcelLab, to elevate …
