Customer Success Manager (m/w)

We help online retailers ensure an outstanding customer experience even after the purchase and maximize customer loyalty. We make this possible with our service,

which not only monitors parcel shipments, but also allows individual customer communication for online retailers. As we are currently growing very successfully and want to maintain this, we need further energetic support.

Your tasks:

• Make enthusiastic lovers out of our customers
.
• Develop new product features
with customers.
• Ensure new customers into our service
• Expand business relationships (upselling)
• Be the interface between customers and product development
.

Your profile:

• You have experience in project management or sales/account management
.
• You are communicative and sociable
• You are motivated and absolutely hands-on
• You have fluent German and English skills

What we offer:

• A broad range of responsibilities with a high degree of personal responsibility
.
• Much flexibility and freedom for your ideas
.
• Flat hierarchies and exciting opportunities for further development
.
• An innovative product with real added value

We have just closed our second round of financing in the high six-figure range and are pleased to have many paying customers such as Fahrrad.de and Chal-Tec. At the same time we offer you free development opportunities, flexible working hours, a secure salary and if you like: free beer, free coffee & free hugs as much as you want! ;-)

Be there - bring in yourself and your ideas and be part of our success to drive the development at our location in Munich at the Stachus.

Send us your CV to: malene@parcellab.com