Customer Experience Trends - Amazon lures Prime customers with Bundesliga football

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Customer Engagement

AMAZON LOCATES PRIME CUSTOMERS WITH THE FEDERAL LEAGUE

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Amazon Prime Video is expanding its live coverage from the Bundesliga soccer league. The matches are available to Prime members in Germany and Austria as part of their existing membership and at no additional cost, the company lets people know in a press release.

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HOW THE WITT GROUP INCREASED SALES IN THE E-MAIL CHANNEL BY 69 PERCENT

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Email marketing is often still manual legwork. Guest author Sven Kliem from Mapp uses the example of the Witt Group to explain how everything runs better here with automation - and sales increase significantly.

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CUSTOMER SATISFACTION ON THE INTERNET - YOU SHOULD KNOW THESE FIGURES

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Customer loyalty is the most relevant revenue driver in e-commerce, along with page traffic, conversion and shopping cart size. But how should online retailers measure customer loyalty and satisfaction? In practice, three metrics in particular have become established and are suitable for different use cases.

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Customer Experience

⚠️WEBINAR: CUSTOMER EXPERIENCE AFTER THE PURCHASE - DOS & DON'TS TO INCREASE CUSTOMER RETENTION

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We are hosting a webinar on June 04, 2020 from 10:00 to 11:00 am together with zenloop, the experts in customer loyalty through NPS, on the topic: customer experience after the purchase. Using specific customer examples from Vitra, we will show how Operational Experience and NPS intertwine to create a unique CX.

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AMAZON SHORTS RETURNS AGAIN

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The e-commerce giant has not extended the period that applied to the extended return period during the Corona crisis. Retailers need to respond: Those who still ship items themselves, at least in part, must now update the voluntary return guarantee and replace it in all Amazon stores below the cancellation policy, warns Onlinehaendler-News.de.

>> ZUM BEITRAG

PORSCHE USA SAVES WAIT TIME FOR 911 BUYERS

The sports car manufacturer has developed a new app that allows customers in the U.S. to track exactly what status their newly ordered Porsche 911 is currently in. There are a total of 14 process stages, and Porsche provides background information on each. A countdown in days and miles is also integrated into the app.

>> To the app

BEST CUSTOMER SERVICE - WHICH COMPANIES POINT OUT CONSUMERS

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The Corona crisis highlights the importance of customer service. Companies that send the right messages here gain sympathy ratings for the times to come. Who did well in the exclusive ranking.

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HOW DOES CUSTOMER CENTRICITY REALLY WORK

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The keyword Customer Centricity should have long since arrived in companies in every industry. The customer is at the center of everything they do. Improve customer service and thereby create a USP that sets you apart from the competition. But how exactly does customer service work in the digital transformation? What do companies need to consider and what is different? The "Digital Magazin" has thought about a few things.

>> THE CONTRIBUTION

Logistics

AMAZON CANCELS ALL RESTRICTIONS

The American platform operator announces on its blog that it is lifting all prioritizations for vital products and returning to normal business, reports Wortfilter.de. With this, the platform operator shows that it believes it has the challenges of the pandemic under control.

>> THE CONTRIBUTION

HOW LIEFERY SUPPORTS ONLINE RETAIL

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The vast majority of online grocers aren't particularly keen on maintaining their own fleets of vehicles to deliver groceries from the web to their customers' doorsteps. The Berlin-based logistics company Liefery recommends itself as an alternative to the big providers. Supermarktblog knows the background.

>> THE CONTRIBUTION

ALDI DELIVERS IN UK WITH DELIVEROO

The discount grocer is expanding its online engagement in the UK, including online grocery delivery. In a test store in Nottingham, customers can order groceries online and receive them within 30 minutes. The logistics partner is Deliveroo, writes Internet Retailing.

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GENERATION Z BURNS FOR CO2 COMPENSATION IN ONLINE SHOPPING

Are Swiss consumers ready to offset their carbon footprint when shopping online with a voluntary levy? Earlier this week, Digitec Galaxus published a representative survey,  which answers this question. According to the survey, half of GenZ would like to have the option of offsetting their CO2 emissions, with only a good quarter rejecting this. The next generation, Generation Y, paints a different picture.

>>> THE CONTRIBUTION

To make the payer ring in time

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Startup Graphmasters has developed route and traffic planning software that adjusts tours every 15 seconds to changing conditions, according to a report by Logistics Watchblog. AI-based traffic forecasts take into account traffic conditions and congestion, as well as waiting times at intersections or railroad crossings. In this way, arrival times can be forecast to the minute many hours before departure from the depot.

>> THE CONTRIBUTION

PARKING HOUSES FOR PACKAGES

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The operator Apcoa wants to use parking garages across Europe as logistics hubs for parcels and other deliveries in the future, writes the "Tagesspiegel". After a successful test phase in Stuttgart, the project, in which parking spaces are used as a kind of temporary transfer station for deliveries, is now to be expanded.

>> THE CONTRIBUTION