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The key findings of the 2020 consumer study

Published on: Oktober 15, 2020

Updated: August 29, 2023

Vor 5 Jahren gründeten unsere Gründer Anton Eder, Tobias Buxhoidt und Julian Krenge die Idee zu parcelLab. Was ist seitdem passiert? Wie hat sich das Unternehmen von einem Start-up, das Einzelhändlern hilft, ihre Post-Purchase Customer Journey zu verbessern, zu dem Spezialisten für Operations Experience (OX) entwickelt? Let’s take a look…

How it all started…

Tobias Buxhoidt and Julian Krenge got to know each other through a matchmaking event at EU funding program „SpeedUp Europe“. Anton Eder was then found through a job advertisement on the start-up scene and was added as the third founder.

Through their experience in the field of logistics, in 2014 the three recognized that changes needed to be made to how retailers treated their customers.

The idea for parcelLab came about through discussions with retailers who complained about a lack of transparency and customer experience during shipping.

How it all started – the three founders.
Our history

Starting with the three founders, over 80 operations experience experts now work across our four offices in Munich, London, Paris and Los Angeles.

The most important milestones:
August 2014: The idea of ​​parcelLab was born
July 2015: The first customers test the parcelLab solution
September 2016: The first investors are brought on board
November 2016: More than 100 online shops are now live
January 2017: We move into the new office at Munich Central Station
June 2017: Over 250 online shops are live
December 2017: Series A financing with our existing investors and Takkt & Coparion
May 2018: Relocation to the new Munich office in Schillerstrasse
July 2018: Market entry in the UK
November 2018: UK office opens in London
October 2019: Series B financing with our existing investors and Capnamic Ventures
February 2020: Opening of the French office in Paris
April 2020: Opening of the US office in Los Angeles
July 2020: parcelLab celebrates its 5th anniversary
Our parcelLab office at Munich Central Station.
Our office in Schillerstrasse.
The new office near Poccistrasse.
Our first London office for one employee.
Our London office now.
parcelLab – the most important facts & figures at a glance

From a three-person start-up to a company with 80 employees – parcelLab has grown enormously in the past five years and our globalization is progressing steadily.

parcelLab in numbers:
80 employees
4 offices in Munich, London, Paris & Los Angeles
500+ brands
45 countries
32 languages
A photo speaks a 1,000 words: 5 years of parcelLab
Why our customers love parcelLab

parcelLab currently optimizes operations experience for more than 500 brands in order to offer their customers the best possible shopping experience.

The GRANIT PARTS brand stands for customer orientation and reliability. This is not only evident in our products, but also in our shipping communication thanks to parcelLab. ”Benjamin Luyten, Head of International Partner Shops at Granit Parts

Many thanks to our customers for their trust and loyalty over the past 5 years!
Read more customer success stories

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