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GRANIT Parts, a well-known replacement parts specialist, distributes products for agricultural machines, gardening tools and construction vehicles. The brand works with 35,000 dealers, providing high-quality services and products to businesses across Europe. Because of the nature of their products, delivery is a time-sensitive issue. Often, GRANIT Parts’ customers are businesses that need a replacement part in order to get their job done. This means that in order to maintain their reputation, it’s paramount that any delays are communicated in a timely manner.
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Clear and timely communication is crucial for GRANIT Parts, a leading name in the spare parts industry, where on-time deliveries are vital. To avoid delays and maintain open communication, they utilize our event-driven platform. This system promptly notifies customers of any delays, offering them swift access to alternative solutions and preventing any hold-ups in their projects.
Utilizing our solution, GRANIT Parts can promptly and accurately inform customers of any delays. The live shipment tracking feature is not only enabled for white-labeling but can also be customized with personalized content, such as videos, to offer customers a holistic service experience.
Since working with us, Granit Parts has added high-quality, valuable customer touch points to their post-sales experience. This further supports the brands credibility as customers can trust them to communicate proactively. Furthermore, the personalized, detailed customer touch points have contributed to a 15% drop in their inquiry emails and a massive 20% decrease in inbound customer calls. This has reduced the cost and workload of the sales team, as well as increasing the happiness of customers.
The brand GRANIT PARTS stands for customer orientation and reliability. This is not only reflected in our products, but thanks to parcelLab also in our shipping communication.
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