Fashionette uses the parcelLab platform to drive 75% of customers back to its site
Customers returns to site
Increase in reviews
More 5-star rating
Fashionette is well on its way to becoming the leading online platform for high-quality fashion accessories
Fashionette operates in a further 16 countries, where they are committed to delivering memorable, valuable experiences for its customers.
DHL, DPD, international subprovider
High quality customer experiences
In order to uphold its high standards of customer experience, Fashionette was looking for a service that enabled them to accompany its customers through the post-checkout journey. They aimed to deliver informative and personalized messages until successful delivery of each order.
Head of Operations
“Delivery notifications are the crucial factor of an emotional shopping experience. In parcelLab we found a partner who gives us full control over our deliveries.”
Proactive, branded messages
These touch points are all fully white label, meaning all traffic generated is sent straight back to Fashionette’s online store. As a result, these helpful shipping updates double as a highly engaging and effective marketing tool.
Fashionette can add related content or products to its emails to prolong brand engagement. They have also added an easy-to-use rating tool in order to generate more frequent customer feedback.
Long term customer engagement
Not only this, but customers feel more informed about their order, which has resulted in a 45% increase in product reviews – including an 8% rise in perfect scores.
Fashionette are assured that they deliver the same high standard of customer experience, no matter where they are.
Impact in numbers
Increase in product review
More 5-star ratings
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