--- title: Copilot url: "https://parcellab.com/copilot/" type: Page date_published: "2026-09-01T14:57:00+00:00" date_modified: "2026-09-01T16:02:47+00:00" --- ✷ New in parcelLab Copilot # Ask Copilot. Then let it do the work. Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control. [Request early access](#early-access) ![](https://parcellab.com/wp-content/uploads/2026/08/copilot-hero-2-1-1-scaled-1.webp) From answer to action ## Pick a request. Watch Copilot work. Copilot reads your live setup before it proposes anything, shows you exactly what it plans to change, then waits. Returns rules and eligibility Extend the return window to 31 January for every order placed in November and December. Message content at scale Remove the “expected delivery today” line from our Delivered email, across every brand and market. Chat with your data Why did UK return volume spike last week? New messages and journeys Create a delay notification for US orders with no carrier movement in 48 hours. Audit and recommendations Audit our returns setup and rank the highest-value improvements. ✳ parcelLab Copilot ↺ Replay Extend the return window to 31 January for every order placed in November and December. Copilot Reading your current return windows30 days from delivery Finding the rules this would touch3 rules, US only Checking for conflicts with carrier cut-offsNo conflicts Preparing the seasonal exceptionReady for review Your standard window stays as it is. Here is the exception I will add. Seasonal return window Awaiting approval Approved Orders placed1 Nov – 31 Dec Return by31 Jan Rules affected3 MarketsUnited States Applied as a dated exception. Your standard 30-day window is not changed. Approve change ✓ **Return window extended** Live for US orders · Reversible anytime ✳ parcelLab Copilot ↺ Replay Remove the “expected delivery today” line from our Delivered email, across every brand and market. Copilot Finding every Delivered message on the account9 templates, 3 brands Checking which markets use this line6 markets Checking translations for the same line6 languages Preparing the editReady for review I found the line in every Delivered template, including its translations. Here is the edit. Edit Delivered message Awaiting approval Approved Templates9 Brands3 Markets6 StatusUnpublished drafts Saved as drafts. Nothing goes live until you publish. Create drafts ✓ **9 templates updated** Drafts saved · Ready to review ✳ parcelLab Copilot ↺ Replay Why did UK return volume spike last week? Copilot Reading returns for the last 14 days4,812 returns Comparing against the previous period+38% week on week Breaking down by reason and product1 outlier found Checking carrier and portal performanceNo issues found UK returns rose 38% week on week, from 3,490 to 4,812. Almost all of the increase sits in one product line: the knitwear range launched on the 3rd. The dominant reason is “too small”, at 61% of returns for that range against 22% across the rest of the catalogue. Carrier performance and portal completion rates are unchanged, so this is a sizing issue rather than an operational one. Suggested next step: review the size guidance on those product pages. I can also add a sizing question to your post-purchase survey. ✳ parcelLab Copilot ↺ Replay Create a delay notification for US orders with no carrier movement in 48 hours. Copilot Reading your US delivery journey1 journey, 2 brands Checking existing delay messagesNone for US Checking available tracking dataCarrier checkpoints available Drafting the message and triggerReady for review You had no delay message for the US. Here is the one I have drafted, and when it would send. New delay notification · US Awaiting approval Approved Trigger48h without checkpoint AudienceUS orders in transit ExcludesDelivered, cancelled StatusUnpublished draft Created as a draft with the trigger configured. You decide when it goes live. Create draft ✓ **Delay notification created** Draft saved · Trigger configured ✳ parcelLab Copilot ↺ Replay Audit our returns setup and rank the highest-value improvements. Copilot Reading every returns portal on the account4 portals · US, UK, DE Checking return reasons and eligibility rules17 rules Comparing against your best-performing portalUS portal leads Ranking the gaps by impact5 improvements found Your US portal is the strongest of the four. These are the gaps elsewhere, highest impact first. 5 recommended improvements Awaiting approval Approved No photo required on damage returnsUK, DE No exchange option offeredDE Return reasons untranslatedDE Carrier not restricted by countryNot set Portal branding out of dateUK Select the improvements you want and Copilot will prepare each change for approval. Prepare changes ✓ **3 changes prepared** Drafts saved · Ready to review Every request here is a real scenario documented by parcelLab teams. The figures shown are examples, not live account data. ## Your setup. Your use case. Copilot gets to work. Join early access and try it in your own parcelLab account. [Request early access](#early-access) ## Answers were just the start. Now Copilot does the work. From “what’s happening?” to “make the change.” Copilot now stays with you from answer to action. Available now ### Ask **Understand what is happening.** Investigate issues, explore your live data, build reports and get recommendations. Why are USPS return labels failing for customers in California? Copilot I looked at the last seven days. There are **42 failed label attempts**, and every one of them is a California order shipping out of your Reno warehouse. They’re all on USPS Ground Advantage. The cause is upstream of USPS: the Reno origin ZIP isn’t in your USPS account mapping, so the label request is rejected before it ever reaches them. Orders from your other warehouses are unaffected, which is why this only shows up in California. Adding the Reno origin ZIP to the USPS mapping should clear it. Want me to prepare that change? New in Copilot · Early access ### Do **Put Copilot to work.** Set up, configure, improve or troubleshoot your post-purchase experience. Extend the holiday return window to January 31 for all US orders placed in November and December. Copilot Your US return window is currently 30 days from delivery, so November orders start expiring in mid-December — right when your returns volume peaks. I’ll extend the deadline to 31 January for anything ordered between 1 November and 31 December. Holiday return window · US Awaiting approval Current window 30 days from delivery Proposed Until 31 January Applies to November and December orders Rules affected 3 Nothing changes until you approve. Approve Edit request Same chat. Same Copilot. You decide whether you need an answer or an action. ## From finding the problem to fixing it. Ask Copilot to investigate, create, configure, improve or troubleshoot work across returns, tracking and communications. Investigate Create Configure Improve Troubleshoot ### Find out what is actually going on. Ask what’s happening and Copilot reads your live account, shares findings and what’s causing it. Asked like this Why are Royal Mail deliveries in the UK arriving earlier than promised? Real requests in this area - Trace missing checkpoints and mismatched statuses back to their source. - Compare returns portal registration volumes across multiple accounts. - Analyze late deliveries for one carrier in a single market. - Identify top returned products and the reasons. - Analyze average return transit and handover times. ### Say what you need. It gets built. New messages, journeys, audiences, filters, and much more, built from the setup you already run. Asked like this Create a delay notification for US orders with no carrier movement in 48 hours. Real requests in this area - Add failed-attempt and pick-up-ready messages. - Build an email master template for a new market. - Duplicate a journey and message flow for a newly added brand. - Clone a returns portal for a new country rollout. - Launch a campaign with a post-delivery feedback survey. ### Change the rules without hunting for them. The settings changes that used to mean tracing dependencies across your whole account. Asked like this Extend the return window to 31 January for orders placed in November and December. Real requests in this area - Configure different return windows by market. - Restrict return-carrier options by destination country. - Prevent a non-returnable product from receiving a return label. - Add a return reason that requires a photo proof. - Route returned items to the correct warehouse by item type. ### It shows you what could work better. Copilot checks your setup against what performs, points to where the gains are, and makes the change. Asked like this Our Delivered email gets great open rates but barely any clicks. What could we be doing better? Real requests in this area - Publish a finalized message version in every language at once. - Remove a content block from every email template in an account. - Update all messages to a formal tone of voice. - Audit post-purchase emails for stronger CTAs and product recommendations. - Compare shops by open and click rates, then recommend template fixes. ### Find the cause, then fix it. Copilot traces the problem back through your setup and prepares the exact change. Asked like this Return labels are not generating for customers in Austria. Find out why and fix the setup. Real requests in this area - Diagnose why a return reason will not show for a specific order. - Fix a tracking page with an incorrect URL or contact details - Rotate carrier credentials before labels start failing. - Find shipments with no carrier update in 24 hours - Reconcile orders whose status does not match the carrier’s. One Copilot for the full job, from understanding what is happening to doing something about it. Also on the list ## More of your post-purchase setup Copilot can work on. ### Carrier setup and mapping Add services, fix status mappings, rotate credentials before labels fail. ### Tracking investigation Trace missing checkpoints and mismatched statuses to their source. ### Campaigns and audiences Campaign, audience, survey, message and journey in one conversation. ### Translation and localization Copy translations between accounts and publish every language at once. ### Integrations and data flow Find missing events, failing calls and duplicate webhooks. ### Returns portal creation Clone proven setups or build new portals, policies and themes. ### Reports and exports Adjust recipients, granularity and columns on recurring reports. ### Portal theming and branding Cross-portal visual and content changes from one instruction. ## You stay in control. Copilot never acts on its own. Every change is yours to approve. #### Review before anything happens Copilot shows what it plans to change. #### Drafts by default ‎ New messages and journeys remain unpublished. #### Scoped to your account Copilot works within the access available to you. #### Reversible ‎ New messages and journeys arrive as drafts you can undo. #### Audit trail Every action is logged with who approved it and when. ## Try the new Copilot capabilities in early access. Copilot already helps you investigate, explore data and get recommendations. Now it can also create, configure, improve and troubleshoot your post-purchase setup. ### What you get with early access: - **Work on your real account** — Copilot reads your actual setup, so what it proposes fits what you already run. - **Join a live peak-prep session** — We’ll show you how to use Copilot to get your post-purchase setup ready for peak. - **Get a direct line to the team building it** — Your feedback goes straight to the Copilot team and helps shape what comes next. #### Request early access ## Your questions, answered What is parcelLab Copilot? Copilot is the AI assistant available to all users inside the parcelLab app. It works with your live post-purchase data and setup to help you investigate issues, create reports, get recommendations and complete work across returns, tracking and communications. What can I use in Copilot today? Today, you can ask Copilot questions about your live account, investigate operational issues, explore performance, build reports and get recommendations. What does early access add? Early access lets Copilot go beyond answers. You can ask it to create, configure, improve or troubleshoot parts of your post-purchase setup, then review and approve the proposed action before it is carried out. Can Copilot make changes without my approval? No. Copilot shows you what it plans to do and what the action will affect before anything changes. New messages and journeys default to drafts, actions remain scoped to your account, and changes are designed to be reversible. What can I ask Copilot to work on? Copilot can support work across returns portals and rules, messages and journeys, tracking pages, carriers and mappings, campaigns and audiences, reports and exports, translations and integrations. Can I use the early-access capabilities on my own parcelLab account? Yes. Early-access customers will be onboarded using their real parcelLab setup rather than a separate sandbox. Access remains restricted to the accounts and capabilities made available during onboarding. What happens when Copilot cannot complete a request? Copilot will indicate that it could not complete the task and provide the available findings or next step. ## Ask Copilot. Then let it do the work. See what Copilot can already help you understand, and request early access to create, configure, improve and troubleshoot your post-purchase setup. [Request early access](#early-access)