E-Commerce
How can retailers effectively manage split orders?

How can retailers effectively manage split orders?

A split order happens when an order containing multiple products is sent in separate shipments. This is sometimes called split shipments. For the end customer, it means that even though they ordered everything together, they should expect multiple deliveries –...

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Operations Experience: What do customers expect?

Operations Experience: What do customers expect?

This year, we conducted a survey with more than 2,000 online shoppers in Germany. We asked questions about their online shopping behaviours and delivery expectations. Then, we analysed the data to create a study dedicated to Operations Experience from the customer's...

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Our Shopify integration is available now

Our Shopify integration is available now

Our integration with Shopify gives customers access to more features within our platform. Plus, it makes it easier for businesses to get started with us. Particularly for online stores that don't have dedicated development teams, it's never been easier to connect with...

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We’re pleased to announce our expansion into Asia

We’re pleased to announce our expansion into Asia

Until recently, we have worked with over 500 leading brands in Europe and North America.  However, due to increasing demand in the market, we have expanded our offering to support forward-thinking online businesses in Asia. This enables our existing and new customers...

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Reduce customer service inquiries this peak season

Reduce customer service inquiries this peak season

It’s no secret that peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year more than ever, companies want to keep the customers they attract during peak season. The companies that can pull this off will reap significant...

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Three tips for driving customer loyalty post-sales

Three tips for driving customer loyalty post-sales

Firstly, how do your customers feel during your post-sales experience? Unlike buying in-store, there’s no instant gratification. No friendly smile at the checkout and no immediate tangible reward. So what do you do to match up to those in-store perks and encourage...

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Post-sales experience – one size doesn’t fit all

Post-sales experience – one size doesn’t fit all

The time between placing an order and receiving a package, known as the post-sales experience, is a prime opportunity to re-engage your customers. Brands worldwide across every industry are missing out on this. Last week, parcelLab hosted a webinar lead by CEO Tobias...

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