A split order happens when an order containing multiple products is sent in separate shipments. This is sometimes called split shipments. For the end customer, it means that even though they ordered everything together, they should expect multiple deliveries –...
If there’s one thing marketers should know, it’s that transactional emails are incredibly valuable marketing real estate. They have an average click-through rate that is 3 times higher than other marketing emails. Yet I was surprised to find that our inaugural US...
This year, we conducted a survey with more than 2,000 online shoppers in Germany. We asked questions about their online shopping behaviours and delivery expectations. Then, we analysed the data to create a study dedicated to Operations Experience from the customer's...
Our integration with Shopify gives customers access to more features within our platform. Plus, it makes it easier for businesses to get started with us. Particularly for online stores that don't have dedicated development teams, it's never been easier to connect with...
Springlane produces and sells more than 200 SKUs in 28 countries. Their popular products include ice-cream makers, food processors, mixers, pots, pans, grills and accessories. Recently, the team at Springlane decided to onboard with us in order to enhance their...
Until recently, we have worked with over 500 leading brands in Europe and North America. However, due to increasing demand in the market, we have expanded our offering to support forward-thinking online businesses in Asia. This enables our existing and new customers...
It’s no secret that peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year more than ever, companies want to keep the customers they attract during peak season. The companies that can pull this off will reap significant...
Firstly, how do your customers feel during your post-sales experience? Unlike buying in-store, there’s no instant gratification. No friendly smile at the checkout and no immediate tangible reward. So what do you do to match up to those in-store perks and encourage...
The time between placing an order and receiving a package, known as the post-sales experience, is a prime opportunity to re-engage your customers. Brands worldwide across every industry are missing out on this. Last week, parcelLab hosted a webinar lead by CEO Tobias...
Ever felt lost and overwhelmed when wanting to order something online? The variety of products and services is vast, and the internet can feel like opening the wardrobe door to Narnia. Customers need a helping hand - or at least the offer of one - at every stage of...