Learn about E-Commerce trends and improve your CX. Read the news from the world of E-Commerce to improve and optimize your customer experience.
Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team has seen a huge increase in demand on their online store. As a result, Hotel Chocolat has partnered with leading Operations Experience Management platform, parcelLab, to...
It’s no secret. Peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year more than ever, companies need to keep the customers they attract during peak season. Those that can will reap significant rewards. Harvard Business...
So much of the time, we find ourselves talking about how Operations Experience can help brands. We’re constantly going on about streamlining processes, branding, engagement, retention and experience. But at the heart of everything we do is the end consumer. Really,...
A split order happens when an order containing multiple products is sent in separate shipments. This is sometimes called split shipments. For the end customer, it means that even though they ordered everything together, they should expect multiple deliveries –...
If there’s one thing marketers should know, it’s that transactional emails are incredibly valuable marketing real estate. They have an average click-through rate that is 3 times higher than other marketing emails. Yet I was surprised to find that our inaugural US...
This year, we conducted a survey with more than 2,000 online shoppers in Germany. We asked questions about their online shopping behaviours and delivery expectations. Then, we analysed the data to create a study dedicated to Operations Experience from the customer's...
Our integration with Shopify gives customers access to more features within our platform. Plus, it makes it easier for businesses to get started with us. Particularly for online stores that don't have dedicated development teams, it's never been easier to connect with...
Springlane produces and sells more than 200 SKUs in 28 countries. Their popular products include ice-cream makers, food processors, mixers, pots, pans, grills and accessories. Recently, the team at Springlane decided to onboard with us in order to enhance their...
Until recently, we have worked with over 500 leading brands in Europe and North America. However, due to increasing demand in the market, we have expanded our offering to support forward-thinking online businesses in Asia. This enables our existing and new customers...
Firstly, how do your customers feel during your post-sales experience? Unlike buying in-store, there’s no instant gratification. No friendly smile at the checkout and no immediate tangible reward. So what do you do to match up to those in-store perks and encourage...