Blog

News and insight into the world of shipping, technology and e-commerce.

How do you explain Operations Experience to a colleague

How do you explain Operations Experience to a colleague

Operations Experience might be a new term, but there’s nothing new about what it refers to. In a nutshell, Operations Experience is everything that happens after a customer checks out of an online shop. Think purchase confirmations, dispatch notices and delivery...

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The standard of last mile delivery

The standard of last mile delivery

The term ‘last mile’ refers to the final stage of the supply chain, wherein goods move to their final destination. It sounds simple enough, but the last mile presents a lot of complex challenges for retailers if not managed correctly. For example, if a customer is not...

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A last mile solution that works for you

A last mile solution that works for you

So, you’ve decided to take control of your post-checkout journey. We applaud you. Shipping is the most emotional stage of the customer journey. Yet, with 70% of retailers choosing not to communicate with customers during the last mile process, it’s a great way to make...

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What is WISMO, and why should you care about it?

What is WISMO, and why should you care about it?

If you work in e-commerce, you may've heard the term ‘WISMO’ thrown around. But what is it? And why does it matter? WISMO is an acronym for ‘Where is my order?’ Typically, it’s used as an umbrella term for inbound customer inquiries. WISMO is something that affects...

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parcelLab CEO discusses SAP.iO on Industry Insights podcast

parcelLab CEO discusses SAP.iO on Industry Insights podcast

Tobias Buxhoidt, CEO of parcelLab, was interviewed by Josephine Monberg on the SAP Industry Insight's podcast. Recently, parcelLab took part in SAP.iO. The program helps start-ups develop innovative solutions. Tobias and Josephine were joined by Max Kissel, fellow...

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What do all-in-one parcel tracking pages look like?

What do all-in-one parcel tracking pages look like?

It’s clear that providing your customers with an all-in-one tracking page, also known as an Order Status or Track and Trace page, is beneficial. It gives your customers access to the latest updates regarding their order instantly. This builds trust in your brand...

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5 Operations Experience issues e-commerce brands must fix

5 Operations Experience issues e-commerce brands must fix

We recently took a look at retail shipping in the US with our inaugural US Operations Experience Study. And it turns out - there are some big opportunities for retailers to innovate. 1.   Provide more delivery choices Online retailers in the US offer very little...

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