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5% decrease in returns thanks to parcelLab Retain

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About Weltbild

Weltbild is a large, multi-channel bookseller and a trusted brand With a good reputation for offering an outstanding shopping experience in-store, Weltbild are known for providing advice, entertainment and value. As their online shop’s popularity grew, the team wanted to ensure that customers were receiving the same high-quality experience online as they would in-store.

Products Used

engage Engage
Platform Platform

Industry

Toys, Hobby & DIY

parcelLab Impact

5%

Fewer Returns

75%

Email Open Rate

8

New Touchpoints

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The Challenge

Weltbild, a well-known multi-channel bookseller, prioritizes customer satisfaction. While they excel in offering advice and entertainment in-store, their goal is to replicate this top-tier experience online.

The Solution

Our solution enables Weltbild to guide customers through every phase of the sales process. Whether it’s delivery notifications, delay alerts, or return information, everything is dispatched automatically and at the optimum time. Additionally, with an integrated tracking page, customers stay informed, reducing the need to contact customer service.

The Result

Weltbild was up and running in four weeks with parcelLab and from day one, the team saw a return-on-investment (ROI). Our expert combination of proactive shipping emails and an Order Status page keeps customers engaged and informed throughout delivery. This caused a 7.5% reduction in customer inquiries and a significant 5% decrease in returns.

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Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

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parcellab Engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

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retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

Learn more