---
title: Case Studies
url: "https://parcellab.com/case-studies/"
type: Case study archive
date_modified: "2026-04-10T17:34:55+00:00"
---

# Case Studies

Published case studies. HTML archive: https://parcellab.com/case-studies/

- [URBN drives revenue and reduces customer pain points with a powerful post-purchase experience](https://parcellab.com/case-study/urbn-drives-revenue/) — URBN chose parcelLab to harmonize their post-purchase experience and unlock new levels of performance and control.
- [Caraway Home reduces package theft to 1%](https://parcellab.com/case-studies/caraway-home/)
- [ALDI ONLINESHOP drives 8M clicks back to their website since implementing parcelLab](https://parcellab.com/case-studies/aldi-ecommerce/) — ALDI ONLINESHOP partnered with parcelLab to improve operations and create the post-purchase experience their customers deserve.
- [True Classic drives 29% revenue growth per email](https://parcellab.com/case-studies/trueclassic-29-revenue-per-email/) — Discover how True Classic enhanced its customer journey and increased retention by integrating parcelLab into its Shopify platform.
- [Farfetch sees 79% of customers return to website via tracking](https://parcellab.com/case-studies/farfetch-79-return-to-website/) — Learn about how parcelLab helped FARFETCH regain control of customer communication during operational processes.
- [PartyLite grows revenue 9% with embedded tracking pages](https://parcellab.com/case-studies/partylite-9-revenue-growth/) — Learn about how PartyLite experienced a 50% decrease in WISMO inquiries by upgrading their post-purchase experience with parcelLab.
- [MediaMarktSaturn drives 2M+ quarterly touchpoints](https://parcellab.com/case-studies/mediamarktsaturn-2m-touchpoints/) — After partnering with parcelLab, MediaMarktSaturn added 2.5 million new customer touch points to their post-checkout journey.
- [Hessnatur increases reviews 365% with post-purchase journey](https://parcellab.com/case-studies/hessnatur-review-growth-365/) — After partnering with parcelLab, Hessnatur generated 356% more customer reviews by reaching customers at the right time.
- [Wyze reduces WISMO inquiries by 20%](https://parcellab.com/case-studies/wyze/) — Discover how Wyze transformed their post-purchase and returns experience by switching to parcelLab.
- [New Look reduces WISMO inquiries by 20%](https://parcellab.com/case-studies/newlook-20-fewer-inquiries/) — Learn how parcelLab helps New Look provide proactive messaging and personalized communications from purchase to delivery, and beyond.
- [Hugo Boss boosts loyalty via personalized communications](https://parcellab.com/case-studies/hugoboss-personalized-communications/) — Read Hugo Boss’s case study to learn about how parcelLab has accelerated their customer experience with post-purchase solutions.
- [GRANIT cuts support calls 20% with delivery updates](https://parcellab.com/case-studies/granit-20-inquiries-reduction/) — Learn about how Granit Parts benefits from leveraging parcelLab's live order status page and personalized communications.
- [MOO achieves 3X customer growth via post-purchase CX](https://parcellab.com/case-studies/moo-3x-customer-growth/) — Like most eCommerce brands, MOO lost contact and control of customer experiences post-checkout. Here's how they changed that with parcelLab.
- [PETER HAHN drives engagement via 61% open rate](https://parcellab.com/case-studies/peter-hahn/) — Since working with parcelLab, PETER HAHN has received amazing feedback from their online customers about their new communication style.
- [Conrad saves 6,000+ man-hours with self-service returns](https://parcellab.com/case-studies/conrad-self-service-returns/) — Thanks to the introduction of parcelLab's returns portal, Conrad can now process its returns much more efficiently.
- [Bergzeit decreases WISMO inquiries by 21%](https://parcellab.com/case-studies/bergzeit-21-wismo-reduction/) — Learn more about how we help Bergzeit send their customers proactive shipping updates while reducing WISMO inquiries.
- [11teamsports boosts revenue 19% with parcelLab](https://parcellab.com/case-studies/11teamsports-19-revenue-growth/) — Find out how 11teamsports used parcelLab’s platform to manage customer expectations while they personalized orders.
- [BBG increases repeat purchases with 88% open rate](https://parcellab.com/case-studies/bbg-88-open-rate/) — Since leveraging parcelLab’s platform, BBG can deliver personalized shipping updates, reducing their customer service inquiries by 24%.
- [Philipp Plein boosts engagement via branded updates](https://parcellab.com/case-studies/philippplein-customer-experience/) — Learn how parcelLab helped Philipp Plein enhance their customer-centric experience from initial touchpoint to delivered product.