Content and commerce go together like gin and tonic in the dot.com era. From helpful cleaning tips for new trainers to the latest trends round-ups, plus thriving social media accounts, many online shops offer more than just the sale of goods.
In today’s crowded marketplaces, retailers can set themselves apart from their competitors with high-quality and useful content. In fact, visitors attracted by this content can be turned into buyers, and in the long term, even into loyal customers. Therefore, the topic of “content commerce” is becoming increasingly popular.
Content commerce refers to the symbiosis of “content” and “commerce” or the bringing together of “editorial staff” and “product”. Behind this lies a strategic approach that links high-quality content with products on offer.Add a Tooltip Text
Why is content commerce becoming more and more important in online retail?
One reason for the growing importance of content in online retail is to create long-term loyal customers through interesting and, above all, helpful content. In addition, search engines rate websites with high-quality content better. Thus, the chance that online retailers will rank in top places is relatively high. Customers should be supplied with content along the entire customer journey. Whether they are in the education or evaluation stage or have already placed their order, content can be used in all phases of the customer journey – even after clicking the checkout button.Which kind of content can online retailers offer their customers?
There are several ways to deliver exciting content to customers. From corporate blogs to detailed product descriptions to how-to-manuals – there is the right format for every retailer.1. Product descriptions
Product descriptions are the be-all and end-all in online retail. They often decide whether the customer buys a product or not. Detailed and informative product information is all the more important for items that require explanation. Additional features, such as appealing product images or videos, are perceived positively by customers. Therefore, a product description should always provide a decision-making aid. Text robots can also be used to create product descriptions. The added bonus of these is that they can be updated automatically. In addition, descriptions can be added quickly and easily to new products.
Weber BBQ’s produce fun and insightful product descriptions
2. Blog
The value of a corporate blogs is regularly greatly underestimated. However, they are often the key to building brand awareness and increasing sales. Well-written, information and target-group-specific blog posts are one of the most successful instruments in the content sector. Which topics can be included? Information on new products, company news, industry news or case studies – varied content always goes down well with customers. When writing, companies should ensure they research keywords correctly to help boost search engine rankings for the subject.
H&M Magazine features relevant and engaging content for their customers
3. Advice texts
Which jeans are right for my body shape, or which vacuum cleaner is suitable for my home? Advice texts help ensure that the product ultimately meets the customer’s requirements. By providing these, the online retailer demonstrates its specialist knowledge and establishes itself as an expert in its field. In doing so, the retailer strengthens their customer’s trust. Indeed, those who advise their customers well are rewarded with customer loyalty.4. Discussion board
Discussion boards allow customers to exchange information and ask questions. If used correctly, customer service enquiries will likely decrease enormously. These are particularly useful when it comes to products that need more explanation than usual – e.g. a BBQ. Customers can share their experiences with the product and advise other customers on the purchase. Therefore, discussion boards are perfect for online retailers, reducing enquiries to their sales and customer service teams.5. Newsletter
Newsletters are great instruments for distributing content. Customers should be able to easily register for the company’s newsletter in the online shop. The newsletter itself should inform customers about the latest products or company news. In addition, promotions or discounts can be included.
Topshop’s newsletters include product details, links to social sites and user-generated content