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Tags: Operations Experience Returns Events COVID D2C Trends Research parcelLab

parcelLab Shortlisted for 2022 SaaS Awards

parcelLab

parcelLab Shortlisted for 2022 SaaS Awards

International Software Awards Program Announces…

August 22

OX Fest ‘22 is coming!

Research

OX Fest ‘22 is coming!

Following the success of our flagship virtual event last year, we’re pleased to announce that OX Fest ‘22 is coming soon! The speakers and agenda will be announced in the coming weeks, so stay tuned for updates. For now, we’re pleased to share some information about what you can expect …

August 19

Lanzarote '22: parcelLab Company Offsite

parcelLab

Lanzarote '22: parcelLab Company Offsite

Here at parcelLab we are all about creating magical experiences for our customers, to help bring brands and people closer …

August 17

How post-purchase experience platform, parcelLab, champions data privacy and security

parcelLab

How post-purchase experience platform, parcelLab, champions data privacy and security

To deliver personalized, engaging post-checkout experiences, there is one key requirement: data. Without it, it is impossible to provide customers proactive updates, or targeted content. But wherever data is concerned, security and privacy must be a priority. …

August 14

Why ‘Prime Day’ should be in every retailer’s e-commerce calendar

Research

Why ‘Prime Day’ should be in every retailer’s e-commerce calendar

Amazon Prime Day (July 12-13) is approaching, and customers have already marked their calendars for the upcoming annual event. Customers consider Prime Day as the ideal time to buy heavily discounted items from electronics to apparel. During this period Amazon marks down deals across all product categories and markets these …

August 11

What is Logistics Tracking and How Do You Implement It?

Research

What is Logistics Tracking and How Do You Implement It?

We’ve all experienced the feeling of making a purchase online and then eagerly awaiting the arrival of our package. And, who hasn’t received a shipping notification and then immediately checked the tracking number for updates – even though the wasn’t isn’t even with the carrier at that point? …

August 04

Why you should enable customers to track packages in one place

Research

Why you should enable customers to track packages in one place

It used to be that offering a great product at a reasonable price was all that was needed to build a loyal customer base in e-commerce. But in 2022, the path to success is much more complex. …

July 07

Sustainable e-commerce: greenwashing or real action?

Research

Sustainable e-commerce: greenwashing or real action?

Sustainability has become a burning issue in e-commerce. Customers want it – and the whole planet needs it. But just how sustainable is sustainable e-commerce? Are brands and retailers really taking action, or is it just a marketing tactic? …

July 01

How to Optimize the Post-Purchase Experience with All-in-One Package Tracking

Research

How to Optimize the Post-Purchase Experience with All-in-One Package Tracking

In today’s e-commerce world, where people purchase hundreds of items from online stores and marketplaces like Amazon, eBay, and AliExpress, offering all-in-one package tracking may be one of the best customer service strategies your business can implement. …

June 24

How to make every customer touch point shoppable

Research

How to make every customer touch point shoppable

Retailers have done a tremendous job optimizing their marketing channels to drive sales. From shoppable social media posts to live video shopping, brands are making it easier for customers to add items to their cart and proceed to checkout. …

June 20

parcelLab partners with Double Good to support its exponential growth

parcelLab

parcelLab partners with Double Good to support its exponential growth

At parcelLab, we’re pleased to announce that we have partnered with Double Good, a brand that has revolutionized product-based online fundraising. Double Good prides itself on creating joy for others. In fact, 50% of every dollar made by Double Good goes straight back to supported organizations. It is this …

June 18

Why e-commerce businesses should invest in returns?

Returns

Why e-commerce businesses should invest in returns?

How many of your e-commerce orders come back as returns? For some retailers, it’s as high as 30% - with all the costs of shipping, administration, refunds and exchanges attached. Returns are often seen as an expensive waste of time and resources, without any upside. …

June 18

6 Tips to level up your post-purchase communications

Research

6 Tips to level up your post-purchase communications

Today’s consumers expect seamless, instant communication from brands post-purchase. From emails to DMs on social media, your customers utilize multiple channels to make inquiries and customer service requests. Among the most popular? SMS. …

June 16

US brands are missing opportunities to connect with their customers

Research

US brands are missing opportunities to connect with their customers

Our latest research found that brands are missing out on key opportunities to connect with customers during the post-purchase experience. We surveyed and tested brands across the US to find out how they’re treating customers after checkout. Here’s what you need to know. …

June 13

How US retailers can exceed expectations on sustainability

Research

How US retailers can exceed expectations on sustainability

Are your products sustainable? What about your shipping carrier? And most importantly – do your customers see your business as sustainable? Sustainability has become a key factor in how US consumers make decisions. And e-commerce retailers are just starting to catch up… …

June 11

3 unexpected trends in US e-commerce in 2022

Trends

3 unexpected trends in US e-commerce in 2022

It’s safe to say that the last two years have been full of surprises for retailers… often unwelcome ones. But our latest research into e-commerce in the US has also found a lot of innovation, original thinking, and creativity. Here are just 3 trends emerging in 2022.#1 Sustainability …

June 10

7 Tips to Level Up the E-Commerce Delivery Experience

Research

7 Tips to Level Up the E-Commerce Delivery Experience

In recent years, e-commerce giants have dominated the industry and redefined customers’ standards around the delivery experience. From multiple delivery options, to increasingly shorter delivery times such as same-day delivery, there’s a clear trend in consumers expecting more, sometimes even for less, like with free delivery. …

June 03

What is inclusive e-commerce?

Research

What is inclusive e-commerce?

Online retailers are missing out on billions each year by not being inclusive. But what does inclusivity actually involve? Here’s what you need to know about inclusive retail and e-commerce, why it matters so much… and how to run an inclusive online store yourself.What is inclusive e-commerce?Inclusive retail is retail …

May 20

Why are legacy brands turning to DTC sales?

D2C

Why are legacy brands turning to DTC sales?

In the past ten years, a new generation of start-up brands has conquered the market by selling direct to consumers (DTC). But now, even established luxury and legacy brands are getting in on the act. What motivates brands like Levi’s and Nike to go DTC – and what …

May 15

What makes a good e-commerce returns experience in 2022?

Returns

What makes a good e-commerce returns experience in 2022?

E-commerce returns have had a bad reputation for years. For customers and brands alike, returns processes are known for being costly, ineffective and confusing. But now, new management tools are reimaging the returns processes for brands around the world. In this blog, we explore the key characteristics of a great …

May 08

parcelLab CTO Julian Krenge features on FUTR podcast

parcelLab

parcelLab CTO Julian Krenge features on FUTR podcast

parcelLab CTO and co-founder, Julian Krenge, recently featured on the FUTRtech Podcast in an episode called 'Solve the Supply Chain Disaster with parcelLab.' The podcast explores the current state of the supply chain and highlights the challenges that continue to test e-commerce brands. …

May 06

What is Last Mile Carrier Tracking and How Does It Work?

Research

What is Last Mile Carrier Tracking and How Does It Work?

For online shoppers, expectations have never been higher — especially when it comes to shipping and delivery. …

May 04

How will virtual reality change e-commerce?

Research

How will virtual reality change e-commerce?

The metaverse is almost here: a digital world where we can communicate, explore, and even shop in virtual reality. But what does that mean for e-commerce in practical terms? …

May 01

Questions to consider when evaluating a returns platform

Returns

Questions to consider when evaluating a returns platform

There are many reasons why a brand could be interested in returns platforms. To provide a better experience to customers, to win back business, to access new information about customer behavior, and more. But, whatever your reason for exploring a returns platform, here are five questions to consider when evaluating …

May 01

Understanding Final Mile Delivery: What Brands Need To Know

Research

Understanding Final Mile Delivery: What Brands Need To Know

In an era where e-commerce brands like Amazon Prime and Walmart dominate the playing field, consumers have higher expectations when it comes to the final mile delivery experience. …

April 30

Watches of Switzerland and parcelLab provide luxury delivery and returns experience

parcelLab

Watches of Switzerland and parcelLab provide luxury delivery and returns experience

The Watches of Switzerland Group – consisting of Mappin and Webb, Watches of Switzerland and Goldsmiths – has partnered with leading Operations Experience Management platform, parcelLab, to enhance its delivery and returns experience. …

April 28

How brands can optimize their touchpoints using operations experience management

Operations Experience

How brands can optimize their touchpoints using operations experience management

Due to the digitalization of commerce, numerous opportunities are open - but some challenges for positive customer interaction also arise. The pandemic in particular required many brands to rethink their post-purchase communication, as customer service at many brands was confronted by a flood of inquiries about the ordering process, shipping …

April 25

6 Final Mile Delivery Tracking Tips and Examples to Try in Your Business

Research

6 Final Mile Delivery Tracking Tips and Examples to Try in Your Business

We all know the drill. A customer browses a website, places an order, and then sits back with confidence that it will soon arrive at their doorstep. …

April 25

parcelLab recognized on the Forbes America’s Best Startup Employers 2022 List

parcelLab

parcelLab recognized on the Forbes America’s Best Startup Employers 2022 List

parcelLab has been awarded on the Forbes list of America’s Best Startup Employers 2022. This prestigious award is presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider. …

April 24

parcelLab features in CB Insights' Retail Tech 100 2022

parcelLab

parcelLab features in CB Insights' Retail Tech 100 2022

NEW YORK, March 15, 2022 -- CB Insights today named parcelLab to its Retail Tech 100 ranking, which showcases the 100 most promising B2B retail tech companies in the world. …

April 15