parcelLab featured in Farfetch Investor Report

Farfetch announced their third quarter 2020 results on 12th November 2020. We’re delighted to see parcelLab featured in the report, following a successful pilot of our platform in Germany and the Middle East.

Speaking about the overall results, José Neves, Farfetch Founder, Chairman and CEO said: “The Farfetch platform continued to accelerate in third quarter 2020, setting another quarterly GMV record and further indicating we are witnessing a paradigm shift in favor of online luxury. The Farfetch platform is not only capturing this opportunity but is helping drive this paradigm shift both for luxury consumers and brands.”

parcelLab & Farfetch’s partnership: Improving customer experience across the whole journey

Farfetch is a global online luxury fashion retail platform. The site was originally founded in 2007 to give people access to unique designer items usually only found in boutiques. Since then, the business has grown exponentially. Farfetch ship products from 3,000 boutiques and sites in 56 countries to 198 countries worldwide. Now with 11 offices across the globe, Farfetch is a disruptor in their space, investing in innovations and key technologies for the luxury fashion industry. 

Farfetch partnered with parcelLab in 2019. The aim was to create a seamless and branded experience across Farfetch’s entire purchasing journey and improve customer satisfaction. Germany and the Middle East were chosen as the pilot countries for parcelLab’s platform. Here, positive results were seen and customers saw increased transparency in their shopping experience, from checkout to delivery and returns.

Watch this space for more information on parcelLab and Farfetch’s partnership. The full investor report is available to read now.

About the Author: Katharine
Katharine is Head of Marketing Communications - EMEA. An avid shopper, Katharine is passionate about helping retailers understand the importance of efficient post-purchase communications. When she isn’t looking for the latest trends for our blog, Katharine loves discovering new restaurants in London.