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What's on

Breaking Boundaries Conscious Leadership Nurturing Loyalty The Power of Fun Additional Discussions
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Breaking
Boundaries

Opening keynote

You are the experience you create

How do you break boundaries in e-commerce? What do you need to do to create loyalty and trust? How do you breathe a little joy into every touch point?

Experience. Experience is the foundation and the ultimate goal. People tend to remember the experience much rather than what was delivered. Find out why!

Headshot of Tobias Buxhoidt
Tobias Buxhoidt

CEO and Founder

parcelLab

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Dora Birna

VP Global Marketing and Growth

parcelLab

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Conscious
leadership

Growth through belonging: How brands can deliver inclusive experiences to earn the loyalty of customers

Sonia Thompson

CEO and Inclusive Marketing Strategist

Thompson Media Group

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What it takes to be a responsible business in 2021 and beyond

Headshot of Julia Kerr
Julie
Kerr

E-commerce Customer Experience Analyst

Patagonia

Sustainability Framework: what e-commerce brands can do to make their presence truly sustainable

Krissie Leyland

Co-founder

MindfulCommerce

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Seizing the moment: how brands can create inclusive culture for all to thrive

Headshot of Michelle Sequeira
Michelle Sequeira

Principal - UK Diversity, Equity and Inclusion Consulting Leader

Mercer

Sustainable e-commerce: helping you and your customers do better

Katharine Biggs

Head of Marketing Communications EMEA

parcelLab

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Nurturing
Loyalty

The Box project: how Mars Petcare builds frictionless consumer experience by going DTC

Sébastien Bourrut Lacouture

Global Omnichannel Services Manager

Royal Canine (Mars Petcare)

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No more missed opportunities: how to make your customers happy and increase loyalty with operations experience management

Headshot of Julian Krenge
Julian Krenge

CTO and Co-Founder

parcelLab

Headshot of Katharine Biggs
Katharine Biggs

Head of Marketing Communications EMEA

parcelLab

Universal pillars of community-led growth: from tech industry to e-commerce

Kristen LaFrance

Director of Community

Repeat

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Andrew Owen

Director of Community

mmhmm

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Lessons from 24,376 Subscription Companies: E-Commerce Pricing Strategy Playbook

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Patrick Campbell

Founder

Profitwell

Connecting Customer Engagement to Loyalty and Lifetime Value

Payal Hindocha

Director Customer Engagement Solutions GTM

Emarsys

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The power
of fun

Core principles of gamification that bring users back to the brand again and again

Hilmar Veigar Pétursson

CEO

CCP Games

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E-commerce as entertainment: how brands can utilize the power of storytelling and entertaining content to boost sales

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Nate Harvey

Global E-commerce and Digital Creative Expert

The power of live streaming for e-commerce

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Robert Tarabcak

CEO & Founder

Korkuma

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AdditionalDiscussions

Customer Retention and Engagament with OXM

Katharine Biggs

Head of Marketing Communications EMEA

parcelLab

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New sources of truth by harnessing the data

Headshot of Julian Krenge
Julian Krenge

CTO and Co-Founder

parcelLab

Opportunities to cross and upsell customers with OXM

Headshot of Katharine Biggs
Katharine Biggs

Head of Marketing Communications EMEA

parcelLab

Trust and direct communication in the face of any new rules & privacy laws

Headshot of Julian Krenge
Julian Krenge

CTO and Co-Founder

parcelLab

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