You are the experience you create
How do you break boundaries in e-commerce? What do you need to do to create loyalty and trust? How do you breathe a little joy into every touch point?
Experience. Experience is the foundation and the ultimate goal. People tend to remember the experience much rather than what was delivered. Find out why!
Growth through belonging: How brands can deliver inclusive experiences to earn the loyalty of customers
What it takes to be a responsible business in 2021 and beyond
Sustainability Framework: what e-commerce brands can do to make their presence truly sustainable
Seizing the moment: how brands can create inclusive culture for all to thrive
The Box project: how Mars Petcare builds frictionless consumer experience by going DTC
No more missed opportunities: how to make your customers happy and increase loyalty with operations experience management
Universal pillars of community-led growth: from tech industry to e-commerce
Lessons from 24,376 Subscription Companies: E-Commerce Pricing Strategy Playbook
Connecting Customer Engagement to Loyalty and Lifetime Value
Core principles of gamification that bring users back to the brand again and again
E-commerce as entertainment: how brands can utilize the power of storytelling and entertaining content to boost sales
Customer Retention and Engagament with OXM
Opportunities to cross and upsell customers with OXM