Unlock the power of Operations Experience Management

woman checking her post-sales notifications

Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.

We’ve been shortlisted!
Best SaaS Product for E-Commerce/E-Shops Category

SaaS Awards Shortlist 2022

Trusted by over 550+ brands worldwide 

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The logo of IKEA, a partner of parcellab
The logo of PUMA, a partner of parcellab
parcellab brands

Make the most of your post-sales journey

personalised post-purchase email

Personalize communications

Add fresh touch points that keep customers excited to hear from you. Deliver memorable experiences with relevant and reliable updates.

sorry your order is delayed email from puma

Drive repeat purchases

Keep customers engaged with targeted, carefully crafted content related to their order.

Add personalized recommendations to make each touch point more impactful and drive repeat sales.

sorry your order is delayed email from puma
Ikea branded returns portal

Simplify returns

Digitize the returns process to reduce costs and recover revenue. Go paperless for a more sustainable returns solution.

post-sales email from Bikester

Reduce customer inquiries

Manage expectations with real-time messages hosted in your brand’s ecosystem. Deliver proactive updates in the right channel at the right moment.

post-sales email from Bikester

You may have heard of us here…

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Financial Times

Want a walk-through of the platform?

Demand Better. Expect More
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Demand Better. Expect More
Share stories of your shopping experiences. Whether it’s delays in delivery, lack of communication, frustrating returns process; or an amazing, personalized email communications, or when brands have gone out of the way to keep you updated on your order or return.
US Consumer online shopping behavior in 2022
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Consumer online shopping behavior in 2022
In our latest research, we pinpoint consumer perceptions of online shopping convenience. We provide actionable tips on how to create enjoyable online shopping experiences.
The 2022 Guide to Future-Proof
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The 2022 Guide to Future-Proof
Post-Purchase Experiences
All thriving e-commerce businesses should be future-ready
A detailed look at how to create forward-thinking post-purchase customer experiences, with focus on popular industry trends including sustainable e-commerce, data-driven customer experience and gamification.
Analysis of global DTC retail
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Analysis of global DTC retail
Explore our analysis of over 100 of the top Direct-To-Consumer brands across the US and Europe
We delve into the checkout, post-purchase and returns experiences of these brands, as well as their sustainability and loyalty performance.
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