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parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize the customer experience.
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with a hyper-personalized post-purchase experience for cross-selling, website traffic, and higher conversion rates.
with event-driven communications to reduce WISMO/WISMR inquiries and a revenue-recovering, sustainable returns portal.
through proactive order communications, elevating customer satisfaction, engagement, and brand loyalty.
Increase Conversions
Using machine learning and low latency API, we can offer accurate delivery dates on PDP and checkout, improving conversion rates and customer satisfaction while reducing cart abandonment.
Engage with Customers
Enhance your post-purchase journey, boost engagement, and drive sales with personalized and configurable communications that fill information gaps.
Increase Customer Retention
Reduce costs, make returns sustainable, and enhance customer experience with flexible customization options, a digital returns portal, and label integration for seamless operations.
Secure, Enterprise-Grade Infrastructure
Includes three modules: Insights, Connect, and Security that underpin the capabilities of all parcelLab products.
I think that this was one of the main decisions to go with parcelLab because we saw flexibility there, and we really liked the idea, for example, of testing different templates, like doing A/B tests on open rates differ. How does click-rate differ if we put this element up or down, etc?
These tests would internally take a lot longer… but really kudos to the parcelLab team here – they have been super flexible, and everything is done really fast!
Tim Volkmann
Manager – Digital Consumer Direct Europe
We believe that the customer experience should be from the FARFETCH brand. One of the challenges of FARFETCH’s pioneering business model, combined with an intricate fulfillment chain, is being able to communicate this complexity to our customers. Therefore it’s important to have the FARFETCH brand in front of our customers, which parcelLab enables us to do.
Stuart Hill
SVP of Logistics
Service in luxury fashion is expected. It’s not nice to have or good to have – it’s a must.
Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.
Olga Burfan
Head of Global Ecommerce
As a company, we always strive to cultivate the best possible experiences for fashion lovers, whether in store or online. The partnership with parcelLab will help us to provide seamless post-purchase interactions that keep customers happy and engaged. Having timely and relevant communication with our customers at this important stage of the purchase journey not only reduces the pressure on our teams internally – meaning that when an issue does arise, they can provide faster responses – but it means we are well positioned to drive greater loyalty and repeat purchases.
Nick Ormerod
Director of Ecommerce
We recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.
Sebastian Leiß
Product Owner
Returns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.
Silvio Heider
Business Expert Project & Digital Process Management
Developer Support
Our data experts excel in data management, ensuring validation, low latency, continuous matching, and quality control. We offer accessible, 24/7 live data. Our simple systems can go live in just 2 weeks. Let us handle post-sale operations, freeing you to prioritize customer experience.
parcelLab Team
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parcelLab Team
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parcelLab Team
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